About City of Ottawa, ON

Many homeowners are not aware that repairs to the exterior water service or sewer/septic lines that run between your home and the public utility connection are the responsibility of the homeowner. Water service and sewer/septic lines are subjected to changing soil conditions, ground shifting and corrosion—which may cause a breakdown, leaving you responsible for the cost of repair. The City of Ottawa has partnered with SLWC to help eligible homeowners be prepared and have the best possible service in the case of such an emergency.

Water Service Line Coverage

Frequently asked questions

SLWC is an independent company separate from City of Ottawa, ON and offers this optional service as an authorized representative of the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability, or terms of service from City of Ottawa, ON.