Frequently Asked Questions

Have a question? Get the answer.

Does my homeowners insurance or local municipality cover repairs to the systems around my home?

Many homeowners believe their municipality, utility company or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems. But the reality is that in many cases you, the homeowner, are responsible. Most basic homeowner’s insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call us toll-free at 1-866-922-9004 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
 

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can be rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling SLWC at 1-866-922-9004. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable. For more information on how to cancel your plan visit www.slwofc.ca/cancel.

I cannot find my Terms & Conditions. How can I get another copy?

You can call SLWC at 1-866-922-9004 to request another copy or obtain them from this website.

How do I remove myself from your marketing list?

If you would prefer to not receive any marketing notifications (such as email, direct mail, or phone calls) from SLWC, please call us at 866-922-9004.

What is a HomeServe ID?

A HomeServe ID provides you with easier access to your online account.  

What if I already have an online account? What changes?

Nothing! You can still use your existing sign-in information (email and password) to access your online account (Slwofc.ca).

Why should I get a HomeServe ID?

Having a HomeServe ID gives you immediate access to your online account. You can view your plans, update your payment information, request service, change your communication preferences, opt in for paperless documents and more. By accessing your account online, you can accomplish many account services without having to call our customer support team.

How do I create a HomeServe ID?

On Slwofa.com, please click on Sign In located in the top menu bar. Then click on the “Sign Up” link, located under the blue Continue button. Enter your email address and password, then click the blue Continue button. You will be sent a verification email to confirm your ownership of the email address. In the email, click the blue Verify My Account button. Once your email is verified, you can continue to add your Service Line Warranties of America plans to your HomeServe ID. 

How do I reset my HomeServe ID password?

If you forgot your password, or simply want to reset it, there are two ways you can do this: 

  • On the Sign In screen, please click “Forgot password?” located above the blue Continue button. You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save. 

  • In Account Settings, please click “Reset password.” You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save. 

Why do I need to reset my password?

We launched the HomeServe ID on December 14, 2021, along with some other system updates. If you did not sign in to your HomeServe online account between December 14, 2021 – January 31, 2022, you will need to reset your password for security purposes.

Why won't it accept my password?

Please make sure your new password meets the requirements:

  • At least 8 characters 
  • At least 3 of the following: 
     
    •  Lowercase letters (a-z) 
    • Uppercase letters (A-Z) 
    • Numbers (0-9) 
    • Special characters (ex. !@#$%^&*) 

  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords

How do I unlock my HomeServe ID?

If you have forgotten your password, or entered the wrong password 5 times, your HomeServe ID will be locked. A Blocked Access email will be sent to you. Click the “Unblock your account” link to reset your password. Please make sure your new password meets the requirements: 

  • At least 8 characters 
  • At least 3 of the following:
      
    •  Lowercase letters (a-z) 
    • Uppercase letters (A-Z) 
    • Numbers (0-9) 
    • Special characters (ex. !@#$%^&*) 

  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords