Let Exterior Water Service Line Coverage help protect you from expensive repairs to the line that brings water to your home.
Affordable Repair Plans for
Peel Homeowners
About Peel & SLWC
Service Line Warranties of Canada (SLWC)*, an independent company, is offering optional protection plans to help Peel customers be prepared and to have the best possible service in the case of a home emergency.
This Plan Includes
- Unlimited annual benefit amount
- Multiple- service calls ($8,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home service plan.
This Plan Includes
- Unlimited annual benefit amount
- Multiple- service calls ($16,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
The plumbing and drainage inside your home could fail without warning due to leaking or broken water supply pipes or clogged drain lines—leaving you to have to deal with the cost of a repair.
This Plan Includes
- Unlimited annual benefit amount
- Multiple- service calls ($3,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Frequently asked questions
Do water and sewer lines really break?
Yes, water and sewer lines clog, leak and break every single day. While there are efforts to improve public infrastructure, private lines are subjected to the same harsh elements and are typically the responsibility of the homeowner.
What causes water and sewer lines to fail?
The top causes of a line failure include: Age: fittings can fail, pipes can corrode and your house can shift and settle. A small crack or pinhole develops and leads to a leak. Next thing you know, your utility line has failed. Weather: each change of season brings with it a different utility line challenge and the potential for cracks and leaks due to freezing, seasonal thaw, rain, snow, etc. Landscaping: tree roots are not friends of your utility lines. When they grow around your lines, they will eventually cause cracks, leaks and clogs.
Am I responsible for maintaining my water or sewer lines?
Homeowner responsibility can vary between municipalities. However, homeowner responsibility is generally from the property line to the city main line. Regardless of local differences, Service Line Warranties of Canada (SLWC) will provide coverage for the portion of the service line for which you are responsible.
Is my city or utility company responsible for maintenance of my lines?
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and/or replacement of their broken or leaking utility lines. While most homeowner's policies cover the damage to personal property created by failed utility lines, they do not cover the repair itself. We encourage you to call your insurance company to determine your actual coverage details. If you live in a condominium or duplex dwelling, contact your homeowner's association to determine if you need this coverage prior to enrollment.
What do I do if I need a repair?
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call us toll-free at 1-866-922-9004 and one of our claims representatives will get you started on your service call. (There are no forms or paperwork for you to complete.) Step 2: Once you report a claim, a local, licensed and insured contractor assigned to the repair will call you within one hour to schedule an on-site visit. This typically occurs within 24 hours, including holidays and weekends. (On rare occasions, this could take as long as 48 hours.)
Do water and sewer lines really break?
Yes, water and sewer lines clog, leak and break every single day. While there are efforts to improve public infrastructure, private lines are subjected to the same harsh elements and are typically the responsibility of the homeowner.
What causes water and sewer lines to fail?
The top causes of a line failure include: Age: fittings can fail, pipes can corrode and your house can shift and settle. A small crack or pinhole develops and leads to a leak. Next thing you know, your utility line has failed. Weather: each change of season brings with it a different utility line challenge and the potential for cracks and leaks due to freezing, seasonal thaw, rain, snow, etc. Landscaping: tree roots are not friends of your utility lines. When they grow around your lines, they will eventually cause cracks, leaks and clogs.
Am I responsible for maintaining my water or sewer lines?
Homeowner responsibility can vary between municipalities. However, homeowner responsibility is generally from the property line to the city main line. Regardless of local differences, Service Line Warranties of Canada (SLWC) will provide coverage for the portion of the service line for which you are responsible.
Is my city or utility company responsible for maintenance of my lines?
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and/or replacement of their broken or leaking utility lines. While most homeowner's policies cover the damage to personal property created by failed utility lines, they do not cover the repair itself. We encourage you to call your insurance company to determine your actual coverage details. If you live in a condominium or duplex dwelling, contact your homeowner's association to determine if you need this coverage prior to enrollment.
What do I do if I need a repair?
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call us toll-free at 1-866-922-9004 and one of our claims representatives will get you started on your service call. (There are no forms or paperwork for you to complete.) Step 2: Once you report a claim, a local, licensed and insured contractor assigned to the repair will call you within one hour to schedule an on-site visit. This typically occurs within 24 hours, including holidays and weekends. (On rare occasions, this could take as long as 48 hours.)
*Service Line Warranties of Canada (“SLWC”), a portfolio company of Canadian-based Brookfield Infrastructure, maintains corporate offices located at 4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317. SLWC is an independent company separate from your local utility or community and now offers this optional service plan as an authorized representative of Northcoast Solutions of Canada, ULC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8. Your choice of whether to purchase this service plan will not affect any service you have with your local utility or community. Peel and SLWC entered into an agreement to introduce these plans to Peel customers. See eligibility requirements and coverage limitations above.