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Why You Should Get a Plan
Replacing a water service line costs an average of $3,039‡.
If your water service line fails, it can cause:
- a visible water leak in your yard
- low water pressure
- water leaks in your basement
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Locating the leak
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Benefits
- Unlimited annual benefit amount
- Multiple- service calls ($5,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
As your home ages, so does the exterior water service line that brings fresh water to your house. If this line breaks or leaks due to ground shifting, pipe aging, corrosion or extreme temperatures, you could be faced with an expensive repair bill. There's no way to prevent a water service line emergency.
Basic homeowners insurance does not typically cover damage due to normal wear and tear. Be prepared with an affordable repair plan called Exterior Water Service Line Coverage. Help get protection from the high cost of covered repairs with a home service repair plan from HomeServe, which includes an unlimited annual benefit for covered repairs with multiple service calls, up to $5,000 each for covered repairs. Take action to enhance your protection and help protect yourself from the costs of restoring your property after a water service line repair.
Important coverage information
Eligible
- To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
- If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
- Branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Eligibility: To be eligible, you must own both the residential single structure and the land it is located on. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility or responsibility is shared with no more than one additional dwelling, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.
Not covered: Branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling SLWC. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility or responsibility is shared with no more than one additional dwelling, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.
Not covered: Branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling SLWC. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility or responsibility is shared with no more than one additional dwelling, from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.
What's not covered?
Branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Service Line Warranties of Canada ("SLWC"), a portfolio company of Canadian-based Brookfield Infrastructure, is an independent company separate from your local utility or community and now offers this optional service plan as an authorized representative of Northcoast Solutions of Canada, ULC, 250 Howe Street, 20th Floor, Vancouver, BC V6C 3R8. Your choice of whether to purchase this service plan will not affect any service you have with your local utility or community. See Terms & Conditions prior to enrolling.
Exterior Water Service Line for only $6.83/mo.