A: Yes, water and sewer lines clog, leak and break every single day. While there are efforts to improve public infrastructure, private lines are subjected to the same harsh elements and are typically the responsibility of the homeowner.
A: The top causes of a line failure include:
A: Homeowner responsibility can vary between municipalities. However, homeowner responsibility is generally from the property line to the city main line. Regardless of local differences, Service Line Warranties of Canada (SLWC) will provide coverage for the portion of the service line for which you are responsible.
A: Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and/or replacement of their broken or leaking utility lines.
A: While most homeowner’s policies cover the damage to personal property created by failed utility lines, they do not cover the repair itself. We encourage you to call your insurance company to determine your actual coverage details. If you live in a condominium or duplex dwelling, contact your homeowner’s association to determine if you need this coverage prior to enrollment.
A: Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call us toll-free at 1-866-922-9004 and one of our claims representatives will get you started on your service call. (There are no forms or paperwork for you to complete.)
Step 2: Once you report a claim, a local, licensed and insured contractor assigned to the repair will call you within one hour to schedule an on-site visit. This typically occurs within 24 hours, including holidays and weekends. (On rare occasions, this could take as long as 48 hours.)
A: If the line is broken and leaking, SLWC will repair or replace the leaking portion of the line according to the current code. In Ontario, it is the Ontario Building Code
A: All you have to do is enter your postal code where prompted on the SLWC homepage. You will then be able to view the products that are available in your area and the specific Terms and Conditions. (These will display as an Adobe Acrobat PDF file located next to the “Product Reviews” grey tab.) To view them, you will need to use Adobe Acrobat Reader, which you can download here.
A: The Plans are a warranty service plan offered by SLWC as an independent private provider. Although the Plans use terms like “deductible”, “coverage” and “exclusions” the Plans are not insurance, but a contract pledge to arrange a contractor to repair your service lines.
A: This is NOT a City program, but rather SLWC is a program partner. As such, SLWC is solely responsible for the administration and service of the warranty programs. The Program was developed through the City’s Procurement Process. Visit the SLWC website at www.slwofc.ca or call 1-855-326-4730 (toll free) to sign up or get more details about the program.
A homeowner, who chooses to enroll in this Program, should do so with the understanding that the City in no way warrants or is liable for the work or performance of SLWC. The City wishes to make residents aware of the availability of this product since water and sewer line repairs can be very expensive.
A: The City of Hamilton provides mailing information (resident names and addresses only) to a third party mailing house in order to facilitate the mailing of materials that promote its water/wastewater protection plan in accordance with its Water Account Privacy statement which can be found at:
www.horizonutilities.com/WaterPrivacy and a Non-Disclosure Agreement between the City and that mailing house. This information is used for mailing purposes only and is not provided directly to Service Line Warranties of Canada, the program administrator. Should you wish your information to be removed from this mailing list please contact the City at: 905-546-2489 (CITY) or at askCITY@hamilton.ca and we will ensure that it is removed from the next mailing.